Thing 7

I have used Yahoo Messenger on a personal level for about one year. My daughter, who is going to be 21 in April, taught me how. She also introduced me to text messaging, which we use all the time. :)

I think IMing in the Library would be beneficial because you could get other's professional opinions without them having to leave their desk. If they wanted to come and talk directly with a patron, they could do that as well.

It really would be a benefit because it offers the patron the opportunity to have the "expert" with them at all times!